Refund policy
Our 90-Day Promise
At DoggySupps, we believe your dog deserves the best, and you deserve total peace of mind. That's why every tub comes with our 90-Day Money-Back Promise. Try it. See the difference. If you don't love it, neither do we.
Here's how it works.
The 90-Day Promise
We give you a full 90 days to see real changes in your dog. That's plenty of time to watch your pup's energy come back, their vitality return, and that little spark in their eyes light up again.
Because taurine works gradually as it builds up in your dog's system, we recommend giving it a fair shot, at least 45 days of daily use, before deciding. That's the sweet spot where most dog owners start noticing the changes that made them subscribe.
If after that you're not seeing the results you hoped for, just reach out. Our small Texas team will personally take care of you.
- Available on your first order
- One refund per household
- No need to ship the tub back
- Personal email reply within 1 business day
To request your refund, email support@doggysupps.com with your order number, and we'll walk you through it.
Changed Your Mind Before Opening?
If your tub is still sealed and you'd like to return it, no problem. Reach out within 30 days of delivery and we'll send return instructions.
We just ask that the tub be unopened and in its original packaging so we can give it a good home. Please email us first at support@doggysupps.com before shipping anything back so we can make sure your return is processed smoothly.
A Note About Free Gifts
We love giving our DoggySupps family free gifts and bonus items. Those promotional add-ons are our way of saying thank you, and they're yours to keep. They can't be refunded separately, but if you return the main tub that came with them, just pop the free items back in the box too.
Same goes for special discounted offers at checkout. Those one-time deals are final, but only because we've already discounted them as deeply as we possibly can.
Subscription Customers
If you subscribe to DoggySupps, you're in full control. You can skip, pause, or cancel any shipment anytime from your account in two clicks. No phone calls, no pressure.
Our 90-Day Promise applies to your first order, and from there, your subscription gives you the flexibility to adjust whenever life changes.
Shipping & Delivery
Shipping costs are paid directly to our carriers and aren't refundable, but if your order ever arrives damaged or incorrect, just email us a quick photo within 7 days of delivery and we'll send a brand new tub right away at no cost to you.
When Will I See My Refund?
Refunds are processed within 10 business days of approval and returned to your original payment method. Your bank may take a few extra days to post it, so give it up to 15 business days before checking in.
If you ever feel left in the dark, just email us. We're real people and we'll always reply.
We're Here For You
DoggySupps started in Texas because we love dogs and the people who love them. If you ever have a question, a concern, or just want to share a photo of your pup, our inbox is always open.
support@doggysupps.com
We read every email personally and respond within 1 business day.
Thank you for trusting us with your dog's wellness.