Refund policy
Refund Policy
Last updated: October 20, 2026
We want you and your pup to love DoggySupps, so every first order comes with our 90-Day Money-Back Promise. Here's everything you need to know, in plain English.
The Quick Version
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Changed your mind? Cancel within 3 hours of ordering for a full refund.
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Give it at least 60 days of daily use. Taurine works gradually.
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Not happy? Reach out between day 60 and day 90 after delivery and we'll refund you.
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No need to send anything back. Keep the product.
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The promise covers your first order, one per household.
Changed Your Mind?
No problem. You can cancel your order for a full refund within 3 hours of placing it. Just email us your order number.
After 3 hours, our team has already started packing your order, so it can't be cancelled. The good news is it's still fully covered by our 90-Day Money-Back Promise.
Our 90-Day Money-Back Promise
Taurine builds up in your dog's system over time, and most owners notice changes after several weeks of daily use. So we ask that you give it a real chance first.
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Give DoggySupps to your pup daily as directed for at least 60 days.
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If you're not happy with the results, email us between day 60 and day 90 after your order was delivered.
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We'll refund you, and you keep the product.
We go by the delivery date on your tracking. If you reach out a little early, no worries. We'll let you know the exact date your refund window opens.
Who's Covered
The promise applies to your first order placed at doggysupps.com, with one refund per household. Subscription renewals, repeat orders, and purchases from other sellers aren't included.
How to Request Your Refund
Email us at support@doggysupps.com from the email you used at checkout and include:
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Your order number
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A quick note on why it wasn't the right fit
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A photo of your DoggySupps tub(s)
We'll confirm your refund amount with you before we process anything.
What You'll Get Back
You'll get back what you paid, minus a small $10 processing fee. Refunds go to your original payment method and usually show up within 5 to 10 business days, depending on your bank. If you have a subscription, we'll cancel it at the same time so you won't be charged again.
Your Dog's Health Comes First
If your pup has any reaction or health concern, stop using the product and check in with your vet. Then email us right away and we'll make it right.
Damaged or Missing Order?
If your order shows up damaged, send us a photo and we'll ship a replacement free of charge. If tracking says delivered but you can't find it, reach out and we'll help track it down.
Managing Your Subscription
You can pause, change, or cancel your subscription anytime before your next renewal by logging into your account or emailing us. Renewal orders can be cancelled within 3 hours of being charged. After that, they're on their way to you.
Need Help? Talk to Us First
We're a small team of real people, and we'll always do our best to make things right. If something isn't right, please email us before contacting your bank. It's the fastest way to get it sorted.
By placing an order, you agree to this policy. If a payment dispute is opened, we may share your order details, tracking, and our emails with your bank. We may decline requests that fall outside these terms, and we can't refund an order that already has an open dispute.
Contact Us
Email: support@doggysupps.com