Cancellation policy

Subscription Policy

At DoggySupps, we keep your order simple and fully in your control. Please read this policy carefully before purchasing.

By purchasing a subscription product from DoggySupps, you expressly acknowledge and agree to the auto-renewal terms set out below, including recurring billing at the price and frequency shown to you at checkout. The recurring nature, price, and billing frequency of your subscription are clearly disclosed on the product page, in your cart, and on the checkout page before you complete your order. If you do not agree to these terms, do not purchase a subscription product.

1. How Your Subscription Works

When you purchase a subscription, you receive repeat deliveries at the frequency you selected. Your payment details are stored securely, and your payment method is charged automatically on a recurring basis at the then-current price shown at checkout, plus any applicable tax and shipping, and these charges continue until you cancel.

2. How to Manage or Cancel Your Subscription

You have full control over your recurring orders. You can skip a delivery, change your frequency, pause, or cancel at any time, with no fees and no phone call required:

  1. Visit our Website: Go to DoggySupps.com.
  2. Locate Management Link: In the top navigation bar, click "Subscription Management," or use the "Manage Subscription" link in any order confirmation or renewal email we send you.
  3. Log In: Enter your credentials to access your secure customer portal.
  4. Edit or Cancel: Locate your active subscription and select "Cancel Subscription," or make any adjustment you like.
  5. Confirmation: You will receive an automated email confirming your change.

Need a hand? If you can't access your portal or want us to cancel for you, email support@doggysupps.com. Manual requests are processed within 1 business day.

3. Subscription Terms & Conditions

By enrolling in a DoggySupps subscription, you agree that:

  • Recurring Billing: You authorize DoggySupps to charge your stored payment method for recurring orders at the then-current rate, plus tax and shipping, until you cancel.
  • 24-Hour Cancellation Deadline: To avoid being charged for your next scheduled shipment, you must cancel at least 24 hours before your next billing date. Cancellations inside that window may not stop an order already in process.
  • Processed Orders Are Final: Once a renewal order has been charged and entered our fulfillment queue, the sale is final. We cannot cancel, intercept, or refund that specific order. Your cancellation applies to the following billing cycle, and it stops all future charges.
  • Your Responsibility: It is your responsibility to manage your subscription settings and to keep your billing and contact information current and accurate. Because we provide a self-service portal, in-email management links, and email support, failure to cancel before a renewal is not grounds for a refund of a validly processed order.

4. Renewal Reminders

Before each recurring charge, we send a reminder email that states the upcoming charge amount, the billing date, and a link to manage or cancel your subscription. Keeping a valid email address on file is your responsibility.

5. Dispute & Chargeback Policy

We are committed to resolving every billing inquiry quickly and fairly, and we would always rather refund or fix an issue than see a chargeback. By maintaining an active subscription, you agree to contact DoggySupps support and give us a reasonable opportunity to resolve any billing concern before initiating a chargeback or payment dispute with your bank.

DoggySupps monitors and logs all account and order activity. If a chargeback is filed for a subscription renewal that was validly authorized under this policy and was not cancelled before the deadline, we will represent the charge and submit to your financial institution, as applicable: these terms as accepted by you when you placed your order, the date, time, and IP address of your order, your full order and billing history, the renewal reminder emails sent to you, and proof of delivery.

Filing a chargeback does not cancel your subscription; please use the customer portal to cancel. Where permitted by law and applicable card network rules, we reserve the right to recover chargeback fees from you and to decline future service.

6. Need Assistance?

If you have trouble accessing your portal or need our team to handle a cancellation for you, please reach out:

  • Email: support@doggysupps.com
  • Response Time: Manual requests are processed within 1 to 2 business days.